Privacy Policy

BookdUp ("we", "us", or "our") operates an automated appointment booking and reminder service delivered via SMS. This Privacy Policy explains how we collect, use, and protect your information.

1. Information We Collect

We collect the following information when you interact with our SMS booking service:

• Your mobile phone number
• Your name (provided during booking)
• Appointment details (date, time, service requested)
• Message content sent to our booking number

2. How We Use Your Information

We use your information solely to:

• Confirm and manage your appointments
• Send appointment reminders via SMS
• Respond to your booking inquiries
• Allow service professionals to manage their schedules

3. How You Opt In

You opt in to receive SMS messages from us by texting our booking number. By initiating contact, you consent to receive automated appointment confirmations and reminders. You can opt out at any time by replying STOP.

4. Data Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. Your information may be shared with:

• The service professional whose booking line you contacted (to manage your appointment)
• Twilio Inc., our SMS delivery provider, solely for message delivery purposes

5. Data Retention

Appointment and contact data is retained for up to 12 months after your last interaction, then deleted.

6. Your Rights

You may request deletion of your data at any time by emailing bookduphq@gmail.com or by replying STOP to any message to opt out of all future communications.

7. Security

We use industry-standard security measures to protect your information. Data is stored on secured servers and transmitted over encrypted connections.

8. Contact Us

For questions about this Privacy Policy, contact us at:
Email: bookduphq@gmail.com